lb88 Help Center
lb88 Frequently Asked Questions (FAQ)
Every question you have about deposits, account security, identity verification, and customer service — find all the answers on this single page.
Whether you are new to lb88 or an experienced player, questions can come up at any time. This FAQ page is designed to give direct, detailed answers to those questions. From the deposit process to account security, identity verification, and our support services — clear information on every topic is laid out here. If you cannot find the answer to your question, ask us directly on our 24/7 live chat.
Answers to All Your Questions
Deposits
lb88 currently supports four payment methods for deposits: bKash, Nagad, Rocket, and direct bank transfer. For bank transfers, most Bangladeshi banks are supported, including Dutch-Bangla, BRAC, and Sonali Bank. Choose whichever method is most convenient for you.
Log in to your lb88 account and select bKash from the "Deposit" option. Send money from your bKash app to the lb88 bKash number shown there, then copy the reference or transaction ID and paste it into the deposit form. If all details are entered correctly, your balance will be updated within a few minutes.
Most deposits are processed within a few minutes. If your balance hasn't arrived in time, first make sure you submitted the transaction ID correctly. If the problem persists, contact our 24/7 live chat with a screenshot of the transaction — the support team will verify and resolve it quickly.
lb88 does not charge any deposit fees. However, your mobile banking service such as bKash or Nagad may have their own "Send Money" charges, which are deducted separately according to their own terms. Bank transfer fees set by your bank may also apply.
The minimum deposit amount at lb88 is ৳200 for all payment methods. That means you can get started with just ৳200 via bKash, Nagad, Rocket, or bank transfer. A welcome bonus of up to 120% is also available on your first deposit.
Security & Privacy
Choose a password of at least 10-12 characters that combines uppercase and lowercase English letters, numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or anything easy to guess as a password. Using a password manager is a smart move — it makes it easy to keep a unique, strong password for every site.
Absolutely not. No lb88 employee, representative, or support agent will ever ask for your OTP, bKash PIN, Nagad PIN, or password over the phone or chat. If anyone asks for this kind of information, it is a fraud attempt. End the conversation immediately and report it to our official support.
Our only official domain is lb88.mom. Before entering the site, read the URL in your browser's address bar carefully — if you see a slight change in the spelling of "lb88" (such as lb-88, lb888, lb8, etc.) or a different extension (.com, .net, .info), it is a fake site. If in doubt, do not log in and report it to support.
Change your password immediately and contact lb88's 24/7 live chat. Describe the incident to the support team and they will review recent account activity and take the necessary steps. Also check the security of your phone and email at the same time.
Yes. lb88 uses full SSL encryption, which keeps your personal information, payment data, and transaction details secure. If you see a padlock icon next to the site in your browser, the connection is secure. We do not sell or share your information with any third party.
Verification & Documents
Yes, all documents you submit are stored securely on encrypted servers. These documents can only be accessed by authorized members of our verification team and are not shared with any third party. More details are available on our privacy policy page.
Identity verification is done to ensure the security of every user's account. It helps prevent fraud, money laundering, and access by minors. Once verification is complete, withdrawals and large transactions can be carried out without interruption and your account stays protected.
Verification is typically requested when making a large withdrawal for the first time or when unusual activity is detected on an account. Additionally, some extra information or documents may be requested at any time as part of our security policy. Having your documents ready in advance speeds up the process.
Yes, this is very important. The name you registered with on your lb88 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, withdrawals may be blocked and there may be issues with verification.
When verification is rejected, the reason is usually provided — for example, a blurry image, an expired document, or mismatched information. You can correct the issue and resubmit new documents. If you are unsure, contact live chat or email [email protected] — the support team will tell you exactly which documents are needed.
Customer Support
Yes. lb88's customer support is active seven days a week, twenty-four hours a day. You can reach us any time — on Eid, on holidays — and you will get help. Even during busy periods you won't have trouble getting a response, because our team is always ready.
lb88 offers two direct ways to get in touch: (1) Live chat inside the site — best for the fastest resolution; (2) Email: [email protected] — more convenient for complex issues or when you need to send screenshots. Support is available in both Bengali and English on both channels.
To get a faster resolution from support, have these ready in advance: your account username or registered phone number; a brief description of the issue; if it is a payment-related issue, the transaction ID and screenshot; an approximate time of when the problem started. Having this information means the support team can help you much faster.
Absolutely. lb88's support team is fully able to assist in Bengali. Our support was built with Bangladeshi players in mind. Ask your questions entirely in Bengali — you will get answers in Bengali too. Support in English is also available.
Withdrawal requests of a minimum ৳800 are generally processed within 15 minutes to 2 hours. If the money does not arrive within that time or any issue comes up, contact live chat or [email protected] and provide your withdrawal reference number. The support team will investigate promptly and update you.
Still have questions?
lb88's support team is by your side around the clock. Chat live directly or send your question by email — and get a quick answer in Bengali.